YourMarket gives sellers easy navigation to manage orders.You will get a notification when a makes any sales, and you can view your list of orders, order status, keep a note, and a lot more. Find this in your Seller Dashboard Settings navigate to Seller Dashboard→Orders
Order Notification
You will get an instant email notification from YourMarket instantly after an order is placed.
Order Listing
The order page displays the order detail in a list. This page shows the order number, order total amount, earned amount, order status, customer details, order date, and order action. You can:
- Filter the orders by Date, Status
- View the order details
- Manage the order status
- Delete the order from order action
- Also export the order list.
Order Status
You could view and process the order status from the order listing. You could complete the order from the action. Only set the status as Completed once you are informad that your customer recived the order.
Update Orders
General Details
In this section, you will be able to view the order status, order date, earning amount from a specific order, customer id, email, phone number, customer IP, etc.
Order Note
You can add notes to orders for internal purposes or for customers. You can add an internal note to an order and.
- For customer notes, set it as a ‘Customer Note’ and the customer will get an email notification for every note added.
- For the private note, set it as ‘Private’ and only you will get the email notification.
Shipment Tracking
You can track the shipment of the product that you are selling. Navigate to your Seller Dashboard → Orders → Click on the order you want to add shipment tracking.
Below the Order Items, you will find a section titled ‘Shipments’.
Update Shipping Status
- Processing
- Ready for Pick Up
- Pickedup
- On the Way
- Cancelled
- Delivered
Update Tracking Information
You can provide the shipping provider name or URL, Tracking number, and Date shipped. Tick the Notify Customer to send live updates on the shipment status. After providing the information, click on the Update Shipment button.
For the Seller – An Order Was Placed, What Now?
Order Notification
Once the Order is placed, a notification is emailed to you. The email will state the items sold and the buyer’s details.
The below steps should be followed after the sale:
Step 1: Checking the Order Status
You can check your order status on your Vendor Dashboard once logged into your website profile
Orders Listing
Once you are on the orders tab, the window displays a summarised list of all your orders processed through the website. This page shows each order number, order total amount, earned amount, order status, customer details, order date and order action.
You can filter the orders by Date. Besides that, you can also export the order list.
The order status on this summarised list is as follows:
- Pending: order is being processed and awaiting payment
- Processing: payment received, and the order can be shipped
Further details on each order can be seen by clicking on the View button next to the order. Do not click “complete”.
DO NOT CLICK COMPLETE UNTIL THE ORDER IS RECEIVED BY THE BUYER. This could otherwise lead to funds being frozen. See below.
Step 2: Checking the TradeSafe notification
Check that the funds put through by a buyer are received by TradeSafe.
Once you have opened the order detailed view, the right-hand panel has status updates that indicate order actions under Order Notes.
Here, you will see a confirmation from TradeSafe indicating if your funds for the order are received or on hold. Continue to track payments here before sending an order.
Step 3: Sending the order
Send the complete order with Your Preferred Courier Service as per the customer selected choice at checkout.
Once you have sent an order, a shipment can be added to the order with the tracking number to be shared with the buyer.
Order Shipment
You are able to add a shipment to an order. This will email the customer the details you have, like tracking number, courier provider and tracking url. Sometimes your courier will send these details directly to the customer as well, so you can decide to use your couriers emails or add the tracking through the order in you dashboard.
Step 4: Completing an order and releasing the funds
ONLY once you are informed by Your Preferred Courier that an order has been collected or received by the buyer, should an order status be changed to complete.
You can change an order to complete on the summarised order screen.
Vendor Dashboard > Orders – click on the “√” or “tick” next to the order; the order will change to complete.
An order should only be marked as COMPLETE once the order is received by the buyer, or the buyer could dispute the order and the funds will be frozen until the dispute is resolved. To unfreeze funds, a request will need to be logged with us by emailing support@yourmarket.co.za with the order details.
