Having problems with an order? Reach out to the seller with a help request.
In the search bar type in the product or type of product you are looking for, then click on the search icon (magnifying glass icon). You will be directed to a page that will list all products with that name or a similar name.
YourMarket uses Tradesafe Escrow as our secure online payment partner. They offer a variety of payment options, like Credit and Debit card, OZOW eft, SnapScan etc. You can purchase an item using any of these payment methods. Add all the items you want to your cart and you will be prompted to become a customer on the checkout page, this is optional as you can also checkout as a guest. Once you proceed to payment you will be asked to choose your preferred payment method.
Each seller has the option to choose their preferred courier for their shop. You can read up on the sellers shipping policies on their store page. When you reach the checkout page the sellers shipping methods will be displayed with the shipping costs.
Delivery of products purchased on YourMarket are seller-dependent and courier-dependent.
Once an order is received by a seller, they will log and book the collection/delivery with the courier company and ensure it is on its way for delivery to the buyer.
Sellers have the option of submitting tracking numbers to buyers over whichever communication option they see fit.
Should you have had no communication from a seller, you are welcome to contact YourMarket on email; support@yourmarket.co.za. We however, suggest contacting the seller directly using the contact form on the sellers store page.
Each seller is in full control of their shipping policies. In order for a seller to be approved to sell their products, all shipping policies, shipping methods and shipping costs MUST be set up and published on their store. See seller onboarding for more details.
Sellers have full control over the shipping of their products and will choose their preferred courier to ship their products. Each seller may use a different shipping method and will have different shipping costs allocated to their store.
Sellers are responsible for:
Still not found what you are looking for? Get in touch with us directly for help.
To sell your products on YourMarket you have to first register as a Vendor (seller). Page for registration: https://yourmarket.co.za/my-account/
As a vendor (seller), you have the option to purchase products as above, but you can also utilise your Seller Dashboard under the seller account to upload products you wish to sell. In essence, you create a shop on YourMarket.
Kindly be advised that to start selling on YourMarket you need to ensure your shop is set up as per the YourMarket Vendor Agreement.
Ensure that you use an email that is checked regularly as you will be informed through email notification when you receive product orders. You will also receive all the details of where to send the order for you to initiate your preferred courier to collect and deliver the order.
You can then complete your order on the Sellers Dashboard and start the TradeSafe fund release process. To complete an order, go to the Sellers Dashboard, click on Orders, and click the “tick” next to the order you are completing. Only complete the order once the customer has received the order and is happy with the condition.
Buyers pay a small TradeSafe transaction fee at checkout and the Vendors pay a small sales commission on items sold. There are no upfront fees for vendors, you can set up your shop at no cost, but when you sell an item a sales commission will be paid to YourMarket administrators.
In order to manage and maintain the platform, YourMarket subtracts a 12% commission from the product value amount per order plus R8 (admin fee) per order. The Vendor/Seller selects how much they wish to sell the product for. This is calculated from the product price ONLY.
YourMarket has waived the admin (R0) fee for the first 20 sellers that sign up!
Example:
A seller lists an item for R100. 12% (commission) + R8 (admin fee) will be retained as commission for the product.)
YourMarket retains R12 + R8 = R20 as a fee for using the platform.
The seller receives R80 + courier fee amount.
The buyer will pay for the product (R100), the courier charge, and a TradeSafe fee to secure the transaction amount with them. Thus, Product + Courier + TradeSafe Transaction Fee = Checkout charge.
TradeSafe does charge the buyer a transaction fee to process the payment of an order. This fee is a percentage (%) of the transaction plus R5.00 (all excl VAT) which will be added to your total on check out when purchasing your products. The percentage varies depending on the method of payment:
R5.00 per withdrawal transaction from TradeSafe escrow account
You can sell homegrown, homemade, artisanal or curated goods – such as jams, sauces, crafts, candles, soaps, and similar items. No mass-produced goods are allowed. See Product Standards.
As a vendor/seller on YourMarket you can list as many products as you want.
At YourMarket, we do not prescribe which courier you should use to deliver your products. This is entirely up to the vendor/seller to manage.
We use TradeSafe, a secure escrow system. You get paid only when:
Refunds are encouraged in cases where an item is damaged or incorrect. You can set your own return policy, but it must be clearly stated on each product page.
Order Notification
Once the Order is placed, a notification is emailed to you. The email will state the items sold and the buyer’s details.
The below steps should be followed after the sale:
Step 1: Checking the Order Status
You can check your order status on your Seller Dashboard once logged into your website profile
Orders Listing
Once you are on the orders tab, the window displays a summarised list of all your orders processed through the website. This page shows each order number, order total amount, earned amount, order status, customer details, order date and order action.
You can filter the orders by Date. Besides that, you can also export the order list.
The order status on this summarised list is as follows:
Furter details on each order can be seen by clicking on the View button next to the order. Do not click “complete”.
DO NOT CLICK COMPLETE (√) UNTIL THE ORDER IS RECEIVED BY THE BUYER. This could otherwise lead to funds being frozen. See below.
Step 2: Checking the TradeSafe notification
Check that the funds put through by a buyer are received by TradeSafe.
Once you have opened the order detailed view, the right-hand panel has status updates that indicate order actions under Order Notes.
Here, you will see a confirmation from TradeSafe indicating if your funds for the order are received or on hold. Continue to track payments here before sending an order.
Step 3: Sending the order
Send the complete order with Your Preferred Courier Service as per the customer selected choice at checkout.
Once you have sent an order, a shipment can be added to the order with the tracking number to be shared with the buyer.
Order Shipment
You are able to add a shipment to an order. This will email the customer the details you have, like tracking number, courier provider and tracking url. Sometimes your courier will send these details directly to the customer as well, so you can decide to use your couriers emails or add the tracking through the order in you dashboard.
Step 4: Completing an order and releasing the funds
ONLY once you are informed by Your Preferred Courier that an order has been collected or received by the buyer, should an order status be changed to complete.
You can change an order to complete on the summarised order screen.
Seller Dashboard > Orders – click on the “√” or “tick” next to the order; the order will change to complete.
An order should only be marked as COMPLETE once the order is received by the buyer, or the buyer could dispute the order and the funds will be frozen until the dispute is resolved.
To unfreeze funds, a request will need to be logged with us by emailing support@yourmarket.co.za with the order details.
Still not found what you are looking for? Get in touch with us directly for help.
