Vital Grove Glycerin Soap Bar

Shipping Countries: South Africa

Ready to ship in 1-3 business days

1. Order Processing
We lovingly prepare and pack your order within 1–3 business days of purchase. Orders placed on weekends or public holidays will begin processing on the next business day.

2. Shipping Options
We provide standard local shipping through various courier services. Rates and estimated delivery times are calculated during checkout based on your delivery location.

3. Tracking Your Order
Once your order is on its way, you’ll receive a confirmation email with tracking details. You can use this to follow your parcel’s journey to your locker or doorstep.

4. Potential Shipping Delays
While we do our best to get your order to you as quickly as possible, unexpected delays may happen—such as courier disruptions, weather events, or seasonal demand. We appreciate your patience in these situations.

5. Delivery Issues
If your order is taking longer than expected or something seems off with your delivery, please reach out to us promptly so we can help resolve the issue.

6. Undeliverable Packages
If a parcel is returned to us due to an incorrect delivery address or if it wasn’t collected, the cost of reshipping will be the customer’s responsibility. Please double-check your details before confirming your order.

7. Need Help?
We’re here for you! If you have any questions about your shipment, please contact us via YourMarket’s messaging system or email.

Thank you for supporting KewlScents! We take pride in creating natural, handmade products and aim to give you a delightful and trustworthy shopping experience.

1. Order Confirmation Window
Upon receiving your order, you have 24 hours to confirm receipt through YourMarket. This step is essential to release payment to us, the seller. If no confirmation is made within that period, the platform may automatically release funds. Please inspect your order carefully during this time and let us know immediately if there are any issues.

2. Damaged Items
If something arrives damaged or broken, please notify us within 7 days of delivery. To qualify for an exchange, the item must be returned in its original packaging. Once the damage is verified, we’ll be happy to send you a replacement.

3. Product Quality Concerns
If a product spoils before its expiry date despite being stored as instructed, you may be eligible for a replacement. Please contact us, return the item, and once the issue is confirmed, we will ship you a new one.

Please Note:

Returned products must be unused and in their original packaging.

We cannot accept returns on items that have been opened, used, or altered.

Return shipping is the customer’s responsibility unless the item was damaged in transit or sent in error.