Simply Wicked Wax Melts Coconut & Lime Soy (60Gr)

Shipping Countries: South Africa

Ready to ship in 1 business day

Shipping Policy — South Africa

1. Processing & Dispatch
• Orders are typically processed within 1–3 working days of payment confirmation (excluding weekends and public holidays), ensuring prompt preparation for shipment.
• You’ll receive a dispatch confirmation via email or SMS, including tracking information once your order is handed over to the courier.

2. Delivery Timeframes
• Main centres (e.g., Gauteng, Cape Town, Durban): Expect delivery within 3–5 working days from dispatch.
• Outlying or rural areas: Delivery may take 5–7 working days due to extended transit times.  

3. Shipping Rates
• Standard Flat Rate:
• R100 (incl. VAT) for deliveries within South Africa—including both main centres and most provinces.  
• Free Shipping:
• On orders R2,000 or more, enjoy complimentary delivery—no city or region restrictions. 

3. Couriers & Tracking
• We partner with reputable couriers—like The Courier Guy or Fastway—and may also offer PUDO locker options for added convenience. 
• A tracking link and estimated delivery date will be shared once your order is dispatched.

4. High-Risk or Remote Areas
• Some remote or high-risk delivery zones may incur an additional surcharge, which will be communicated prior to dispatch. Payment must be completed before shipping. 

5. Delivery Accuracy
• Please ensure your delivery address is complete and accurate. Changes requested after dispatch may not be possible.  

6. Delivery Issues
• If your order doesn’t arrive within 10 working days from dispatch, just get in touch—we’ll investigate promptly and keep you updated.

At Simply Wicked Candles, we take great pride in hand-crafting every product with care and attention. Because our candles and melts are custom-poured, each one is unique. That said, your satisfaction is important to us, and we’re here to help if something isn’t right.

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1. Eligibility for Returns & Refunds
• You may request a return or refund within 7 days of receiving your order if:
• You received the wrong item.
• Your product arrived damaged or defective.
• You did not receive the item(s) you paid for.
• To qualify, items must be:
• Unused and unlit (candles cannot be returned once burned).
• In their original packaging wherever possible.

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2. Non-Returnable Items

Due to the nature of our products, we cannot accept returns or offer refunds for:
• Candles or wax melts that have been used or burned.
• Change-of-mind purchases (e.g., if you simply don’t like the fragrance chosen).
• Custom or personalised orders, unless damaged or defective.

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3. Damages & Defects
• If your order arrives damaged in transit, please notify us within 48 hours of delivery with clear photos of the packaging and product.
• We will either:
• Replace the product at no extra cost, OR
• Issue a refund to your original payment method.

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4. Refund Process
• Approved refunds will be processed within 7–10 working days.
• Refunds are issued to the original method of payment only.
• Depending on your bank, it may take additional time for the refund to reflect.

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5. Exchanges
• If you received the wrong scent or product in error, we will gladly arrange an exchange at no cost to you.

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6. Return Shipping
• If a return is approved:
• We cover return shipping for damaged, defective, or incorrect items.
• For all other approved returns, the customer is responsible for courier costs.

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7. How to Request a Return
1. Email us at info@simplywickedcandles.co.za with your order number, proof of purchase, and photos (if applicable).
2. Once reviewed, we will confirm next steps (refund, replacement, or exchange).
3. Pack the item securely for courier collection if a return is required.

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8. Our Guarantee

We want every Simply Wicked Candle to bring warmth and joy into your home. If you’re not satisfied, reach out — we’ll do our best to make it right.